O2’s Tech Support Service to Fix Any Computer Problem
Mobile broadband customers of O2 will be provided with a new technical support service called ‘O2 Tech Support’. This service promises to give customers a hassle-free internet experience.
O2 claims that its professional experts can resolve any technical issue, such as problems related to sending emails, formatting hard drives, setting up software or fighting malware. In other words, O2’s tech support team will manage practically any problem that a customer is usually incapable of managing because of his limited knowledge of these systems.
The service comes with a three month minimum contract term for which the charge per month is £7.34 onwards. The service will also be available on a one-off, pay-per-use basis. One-off service users will not be charged by O2 if it cannot remedy their problem.
Head of Pay Monthly at O2, Jonathan Earle said that the Tech Support concept was devised keeping in mind the fact that customers want a single place that can offer them a multitude of services including technical support, so that they do not have to visit a separate outlet for different requirements. If technical support is not what you’re after, but just more info on mobile broadband, then best refer to a dedicated mobile broadband website, which can be a one stop for advice, info, news and of course laptop deals.
O2’s new chargeable technical support service will be in place for additional assistance beyond its standard customer service. But customers would hope that the services which they are entitled to get for free under O2’s standard customer support do not get shoved into the chargeable Tech Support.
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